Magic Win Casino Privacy Policy

Data We Collect

When you sign up with Magic Win Casino, we gather information needed to verify your identity and keep your account secure. This includes your name, email address, date of birth, and residential address — all standard requirements for a licensed operator.

Financial data forms another critical set. We record your deposit history, withdrawal requests, transaction amounts, and payment method details. This information stays on file to process payments and comply with anti-money laundering (AML) regulations set by our regulator.

Technical data is collected automatically as you use our platform. Your IP address, device type, browser version, and operating system help us detect unusual activity and protect against fraud. We also track session timestamps and connection logs.

Usage data captures your gaming behaviour — which games you play, bet amounts, session duration, and win/loss records. This helps us understand player preferences and improve your experience, though it's never shared with third parties for marketing without your explicit consent.

How We Use Your Data

Account management is the primary purpose. Your registration details let us create and maintain your player account, process deposits and withdrawals, and send you important account notifications.

Know Your Customer (KYC) and Anti-Money Laundering (AML) compliance is a legal obligation. We use your personal and financial data to verify you're genuinely who you claim to be and to flag any transactions that look suspicious. These checks happen during registration and periodically thereafter.

Fraud prevention relies heavily on technical and usage data. We monitor for irregular login patterns, unusual betting behaviour, and multiple account attempts from the same device. This protects both you and the casino from unauthorised access and account takeover.

Customer support uses all your data categories to investigate complaints, resolve payment issues, and answer queries about your account. Our team at [email protected] can access your full history to help quickly.

Personalised marketing — such as tailored bonus offers or game recommendations — only happens if you've opted in. You can withdraw that consent anytime via your account settings or by contacting our Data Protection Officer (DPO).

Legal obligations sometimes require us to share or retain data beyond normal periods. Tax authorities, gambling regulators, and law enforcement may request information if required by law.

Who We Share Your Data With

Payment processors receive financial data to process your transactions. Visa, Mastercard, Skrill, Neteller, and cryptocurrency networks handle payments securely using their own encryption protocols.

KYC service providers — third-party identity verification firms — receive your personal data to confirm your identity. These companies operate under strict data protection agreements.

Our regulator, Curacao eGaming, may request player data during audits or investigations. We comply fully with regulatory requests.

Law enforcement and government bodies receive data only when legally required — via court order or statutory demand. We never voluntarily hand over information to authorities.

We never sell your data. Your information isn't commoditised or traded with advertisers, data brokers, or marketing firms outside the casino operation.

How We Store Your Data

All data is encrypted on secure servers using industry-standard protocols. Access is restricted to authorised staff only, and backups are stored offline in encrypted vaults.

We retain registration and account data for the lifetime of your account plus 5–7 years thereafter, as required by UK gambling regulations and financial crime legislation. Financial transaction records are kept for a minimum of 5 years for AML purposes. Once the retention period expires, data is securely deleted or anonymised.

Your Rights Under GDPR

You have the right to access all data Magic Win Casino holds about you. Submit a Subject Access Request (SAR) to our DPO, and you'll receive a complete copy within 30 days.

You can request correction of inaccurate data, erasure where legally permissible, and portability — a copy of your data in a machine-readable format.

You have the right to object to processing for marketing purposes and to withdraw consent for personalised offers anytime.

Contact Our Data Protection Officer

Email: [email protected]
Phone: +44 330 808 7970 (24/7 support)

Submit a Data Access Request by emailing the DPO with "SAR Request" in the subject line. Include your full name and registered email address.